89ph Privacy Policy

89ph is an online entertainment platform serving players in the Philippines, offering sports betting, casino-style games, and bingo through a browser-based mobile experience. This Privacy Policy applies to all personal information collected when you visit our website, create an account, make transactions, or interact with any part of the 89ph platform. By registering and using 89ph, you acknowledge that you have read and understood how your data is handled as described in this document. This policy is written in plain Philippine English so that every Filipino player can clearly understand their rights and our obligations. If you have any questions about this policy, you may reach our support team at the contact details provided at the end of this page. We may update this policy from time to time, and the most current version will always be available at this URL. Continued use of the platform after any update constitutes your acceptance of the revised policy.

When you register for an account on 89ph, we collect personal details including your full name, date of birth, email address, mobile number, and a username of your choice. During the identity verification process required for account activation and withdrawals, we may also collect a copy of a valid government-issued ID and a selfie or proof-of-identity document, as required by applicable regulations in the Philippines. When you make deposits or withdrawals, we collect transaction-related information such as payment method details, transaction amounts, and timestamps — though we do not store full card numbers or sensitive banking credentials directly. We also automatically collect technical data when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for Filipino players. We do not collect any sensitive personal information beyond what is strictly necessary for account operation, identity verification, and regulatory compliance. All data collection is proportionate to the purpose for which it is used.

The personal information you provide is used primarily to create and manage your 89ph account, process deposits and withdrawals, verify your identity, and ensure that only eligible players aged 18 and above can access the platform. We use your contact details to send you important account notifications, security alerts, and transaction confirmations — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your data is also used to comply with legal and regulatory obligations applicable to online gaming platforms operating in the Philippines, including anti-money laundering requirements and responsible gaming obligations. Technical and usage data is analysed in aggregate to improve platform performance, fix bugs, and enhance the mobile experience for all players. We do not use your personal data to build advertising profiles, and we do not sell, rent, or trade your information to third-party marketers under any circumstances. Where we engage third-party service providers to assist with payment processing or identity verification, those providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. Any data shared with third parties is limited to the minimum necessary to fulfil the relevant function.

89ph uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account details and transaction information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff handling personal data are bound by confidentiality obligations. We conduct regular security reviews and apply updates promptly to address any identified vulnerabilities in our systems. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the relevant authorities in accordance with applicable Philippine data protection regulations. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your 89ph account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.

As a player based in the Philippines, you have rights over your personal data under applicable data protection laws, including the right to access the personal information we hold about you, the right to request corrections to inaccurate data, and the right to request deletion of your data in certain circumstances. You may request a copy of the personal data we hold about you at any time by contacting our support team — we will respond to verified requests within a reasonable timeframe in accordance with our legal obligations. If you believe that any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated. You also have the right to object to certain types of data processing and to request that we restrict how we use your data in specific situations. Please note that some data retention obligations are imposed on us by law — for example, transaction records may need to be retained for a minimum period regardless of an account closure request. To exercise any of your data rights, please contact our support team using the email address provided at the bottom of this page. We are committed to responding to all data rights requests promptly and transparently.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Transaction records, identity verification documents, and account activity logs may be retained for a minimum of five years following account closure to comply with anti-money laundering regulations and other legal obligations. Technical data such as IP logs and session records are retained for a shorter period and are used solely for security monitoring and fraud prevention purposes. When data is no longer required for any legal or operational purpose, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you close your account voluntarily, we will begin the data deletion process for non-legally-required data within a reasonable period following your request. We do not retain personal data beyond what is necessary for the purposes described in this policy. If you have questions about how long specific types of data are retained, please contact our support team.

89ph uses cookies and similar technologies to maintain your session when you are logged in, remember your preferences, and ensure the platform functions correctly on your device. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. Analytics cookies, where used, collect only anonymised and aggregated data to help us understand how players navigate the platform so we can improve the experience. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent certain features from working correctly. We do not use cookies to build personal profiles for marketing purposes or to track your activity outside of the 89ph platform. For more information about the specific cookies we use, please contact our support team.

If you have any questions, concerns, or complaints about how 89ph handles your personal data, you are welcome to contact our support team directly. Our support email is [email protected] — please include your registered account username and a clear description of your query so we can assist you as efficiently as possible. We aim to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in the Philippines. We take all privacy complaints seriously and are committed to resolving them fairly and transparently. You may also refer to our FAQ page for quick answers to common questions about your account and data. For matters related to responsible gaming, please visit our Responsible Gaming page.